We endeavour to make your online purchasing experience pleasant and hassle free.
If you have any questions, please email us at firstname.lastname@example.org. We will try our very best to answer you within the same day.
* If your selection includes any clothing items from Isabel Marant or Isabel Marant Etoile, please contact us at email@example.com
We aim to have all deliveries despatched the same day.
Ireland : FREE – 1-5 working days after your order has been accepted.
UK & Northern Ireland : €10 – 3-10 working days after your order has been accepted.
Europe: €20 – 3-12 working days after your order has been accepted.
Rest of World: €25 – 5-15 working days after your order has been accepted.
If you have any questions about international shipping or would like to discuss an alternative method, please email us at firstname.lastname@example.org
TAXES AND DUTIES
Please note that local import duties may be payable on receipt. We are not responsible for any custom fees or duty charged on International shipments.
If for some unfortunate reason you need to return your item, please note:
The item must be in re-saleable condition and returned to the store within 7 days of receipt of delivery. All return items must be unworn, unwashed with tags in place, and with order number or proof of purchase.
Any purchase made from November 16th 2020 that is intended for a gift will have an extended returns period until Jan 4th 2021
Please send all return items to:
10-11 Castle Market
We recommend sending your return via tracked post (as we are not liable for lost packages) and retaining your tracking number for reference.
You will be notified by email as soon as your return has been received and processed.
Where the conditions above have been met, we will refund your card within a maximum 3 days of receiving your item. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 7 days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us immediately.